Terms and Conditions

Effective Date: 01/01/2025

Welcome to my website. By accessing or using this site and participating in any Clarity Coaching Experiences or consultations, you agree to the following Terms and Conditions. Please read them carefully.

1. Nature of Services

• Clarity Coaching is not therapy. Coaching is a non-clinical, collaborative service focused on personal development, mindset, goal setting, and emotional insight.

• Coaching does not involve diagnosis, treatment, or assessment of mental health disorders and is not intended to replace therapy, crisis support, or medical care.

• If at any point it becomes clear that you would benefit from therapeutic services, I may refer you to a licensed mental health professional in your area.

2. Eligibility

• Coaching services are available to individuals 18 years of age or older.

• By booking a session, you affirm that you are mentally and emotionally stable enough to engage in personal development services.

3. Scope of Relationship

• Our work is collaborative, and your progress depends on your level of commitment, reflection, and follow-through.

• Results are not guaranteed. Coaching outcomes vary depending on each individual's goals, background, and engagement in the process.

• This is a professional, non-emergency space. If you are experiencing a crisis, please call 911 or contact a mental health crisis line.

4. Confidentiality

• While coaching is not covered under HIPAA, your privacy and confidentiality are respected.

• Information shared during sessions will not be disclosed without your written consent, except where required by law (e.g., danger to self or others, abuse, court order).

• Digital communications (e.g., email, text, scheduling platforms) are reasonably secure but may carry inherent risks. Use discretion when sharing sensitive information.

5. Payment, Refunds, and Cancellations

• All sessions must be paid in full at the time of booking.

• Refunds are not available for completed sessions.

• Cancellations or rescheduling must be made at least 24 hours in advance. No-shows or late cancellations may result in forfeiture of the session.

• Any promotional or discounted offers must be used within the designated time period.

6. Rescheduling + Time Boundaries

• Sessions begin and end on time. If you arrive late, your session will still end at the scheduled time.

• If you need to reschedule, please do so using the scheduling platform or by reaching out directly with at least 24 hours’ notice.

7. Intellectual Property

• All content on this website — including text, graphics, downloads, worksheets, and audio — is the intellectual property of Carlissa Fennell unless otherwise stated.

• You may not copy, reproduce, sell, or distribute any content without written permission.

8. Technology + Platform Use

• Coaching sessions may be conducted virtually using secure platforms. It is your responsibility to have a stable internet connection and a private space for sessions.

• I am not responsible for any technical issues, outages, or data loss beyond my control.

9. Right to Refuse Service

• I reserve the right to refuse or terminate services if a client displays inappropriate, threatening, or harmful behavior or violates these terms.

• Disrespectful or unethical conduct, including harassment or discriminatory behavior, will not be tolerated.

10. Limitations of Liability

• By participating in coaching, you agree to take full responsibility for your decisions, actions, and results.

• I am not liable for any direct, indirect, or incidental damages resulting from your participation in coaching or use of this website.

• This site and service make no guarantees about financial, career, or emotional outcomes.

11. Emergency Disclaimer

• This is not an emergency service.

• If you are in crisis, please contact a mental health professional, call 911, or use a national crisis hotline such as 988 (U.S. Mental Health Crisis Line).

12. Modifications to Terms

These terms may be updated at any time. Continued use of this website and services indicates your agreement to any changes.

If you have questions or concerns about these Terms and Conditions, please contact me directly at carlissa767@gmail.com